Frequently Asked Questions
Answers to most common questions about products, orders, shipments, and payments.
You will receive an order confirmation email after placing your order.
USA, Mexico and Canada only.
- Standard Ground Shipping takes 5-10 business days
- Expedited Shipping takes 2-5 business days
- You can change the shipping address within 24 hours of placing your order by contacting customer service at orders@luna.fitness with your order number and new address.
- Address changes are subject to approval and potential additional fees.
- No changes are allowed once an order enters processing, typically within 5-7 business days.
- When your order ships, you'll receive a shipping confirmation email with a tracking number.
- Allow 48 hours for the tracking to become active after receiving the shipping confirmation.
- No, we currently do not ship orders to P.O. boxes.
- You can return items within 30 days of delivery for a refund or exchange.
- 3% restocking fee applies, except for defective/incorrect items.
- Items must be unused and in original packagin
- We process eligible refunds within 5-7 business days after receiving the returned item(s).
- Refunds are issued to the original payment method.
- Shipping charges are calculated at checkout based on destination.
- Free shipping on orders of at least $90.00 on applicable products